The low cost of service & online help chat are the most favorite. I've always received an excellent response on questions, have had some trouble with the live chat not working a couple of times, but overall my experience has been very good.
Wesley D Ely
Jahaziah.com

I like the amount of space and bandwidth for the low price, and the live help which was actually usefull both times I've used it.

Keep the live online customer help. Services which offer that will go far. Not everyone pays for telephone services in this day and age with broadband connections and cell phones (which can charge minutes.) Plus, you've also got customers like me -- customers who are deaf, or only have one line and a dial-up modem and can't be online troubleshooting while talking to service help. I *like* that feature your service offers, and your techs both times I needed to use the live online help were polite, quick, and helped me resolve my questions/problems.
Suzanne M. Kraus
whimsical-dragon.net

Your live online support rocks! The control panel is easy to understand and navigate. You guys are always there; when I do have a problem it is resolved quickly.
Joshua Yamson
imc51.com

My only "bad" experience with Server Yard was when Interchange shopping cart could not be supported on cpanel. I'd also suggest that third party scripts be more carefully integrated and supported.

All the same, support has always answered questions quickly!
digisolvit.com

Your servers are fast and your uptime is excellent! I'd like to suggest adding ASP to your features.

Tech support is fairly fast via Email, though I've never tried phone support.
Carsten Dressler
intradream.com